Mvdxq ships dried botanical decor only to eligible Singapore addresses. This page explains when an order enters handling, how long carrier transit normally takes, what standard delivery costs, and how to follow a dispatched parcel.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore). Orders received after that point enter the next Business Day queue.
Handling Time / Processing Time: 1-3 Business Days, Monday-Friday. During this stage we check the ordered SKU and quantity against the order record, then review the sealed carton, exterior integrity, and delivery label before carrier handoff. Saturday, Sunday, and applicable public holidays are not handling days.
Transit Time: 7-13 Business Days, Monday-Friday. Total Estimated Delivery Time: 8-16 Business Days. The total combines handling and transit; it begins after a valid order is placed and uses Business Days throughout.
Dried plumes, preserved heads, leaves, and long stems require a carton that limits bending and crushing. Where practical, we use right-sized cartons with recyclable paper or fibre cushioning, protective tissue around delicate portions, and separation between botanical material and the outer carton wall. Packing care does not change the stated processing window.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required.
Standard Shipping: $0.00 USD. Mvdxq does not add a location-based handling surcharge to standard Singapore delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
The customer should provide a complete deliverable street address, unit or apartment number where applicable, postal code, recipient name, telephone number, and any access detail needed by the assigned carrier. Contact support@mvdxq.shop promptly if an address correction is needed. A change may be possible before handoff but cannot be promised after the parcel enters the carrier network.
SHIPPING METHODS & COURIERS
Standard tracked delivery may be assigned to SingPost, Ninja Van, J&T Express, DHL, or another carrier operating the required Singapore route. Parcel dimensions, service availability, and destination determine the assignment. The actual assigned carrier and tracking number appear in the shipping confirmation email.
Long botanical cartons may move through sorting systems differently from small parcels. If outer-carton damage is visible at delivery, keep the carton and internal wrap while checking the contents. Photographs of the parcel, label, protective material, and affected stems can help us review a transit case with the carrier.
ORDER TRACKING
After dispatch, use the tracking link in the shipping confirmation email. The same assigned carrier and tracking number can be entered on the carrier's official website. Initial scans may take time to appear after handoff, particularly when a parcel is transferred between facilities.
If tracking has not updated for an unusual period, shows delivery at the wrong location, or records an exception, email support@mvdxq.shop with the order number and checkout email. We will review the available scan history and, where appropriate, open a carrier inquiry. Delivery estimates can be affected by address clarification, customs or security procedures, carrier congestion, public holidays, severe weather, or access restrictions; we will provide available case information rather than using an automatic denial of responsibility.