Mvdxq uses the identity and channels below for product clarification, order assistance, delivery questions, and formal customer correspondence. The same core details appear in the storefront footer.
OUR IDENTITY
Legal Business Name: ACCOLADE ACCOUNTING LLC
Store Name: Mvdxq
Physical Business Address: 1 Aeropost Way, KIN 20835, Miami, FL 33206, United States
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). Messages received outside these hours enter the next Business Day review queue, consistent with the order-handling schedule.
HOW TO REACH US
Current Support Email: support@mvdxq.shop
Business Phone Number: +1 (804) 805-6367
For an existing order, include the order number and checkout email. Identify whether the request concerns product facts, address correction, dispatch, tracking, delivery condition, return eligibility, exchange, or payment.
For a visible parcel or botanical condition issue, optional photographs of the outer carton, label, internal wrap, overall bundle, and affected stems can help us distinguish carrier damage, missing quantity, natural variation, and an incorrect item.
DRIED DECOR QUESTIONS
Before purchase, provide the product title or SKU and the fact to clarify, such as stem count, approximate length, named palette, botanical mix, included binding, net weight, care, or expected natural variation. We answer from the applicable listing and do not promise a vase, accessory, exact stem curve, or fresh-flower characteristic that is not included.
Carrier inquiries, payment verification, and returned-parcel inspection can require additional time or records. We will ask only for details relevant to the case and keep the order number in the same message thread where practical.